Quality Assurance

Quality

Mercado Medic market and supply products and services of a quality that fully corresponds with customers’ demands and expectations. The quality of the products is continuously ensured through a company ethos of quality and well-trained staff who are aware of quality’s importance and a good working-environment. All co-workers are likewise responsible for their jobs so that it will satisfy the demands of customers.

Since 2003 the company has been certified according to SS-EN ISO 9001 quality control system. This is a powerful business tool that is used to constantly improve work and product quality, delivery precision (time and quality) as well as prompt handling of possible complaints and enquiries.

Chairs manufactured by Mercado Medic are CE certified in accordance with Swedish Medical Products Agency regulation LVFS 2003:11 / EU Council Medical Device Directive 93/42/EEC.

This warranty applies to new products purchased in the United Kingdom through Mercado Medic UK and approved Mercado Medic UK Partners. Mercado Medic AB warrants this product to be free from any defects in workmanship or material.

The warranty only applies to the original purchase and terminates if you transfer, modify or sell the product.

The warranty excludes:

1. Normal wear and tear or damage caused by neglect, misuse, accident, improper installation or failure to operate according to the user instructions provided.
2. Fading, discoloration or natural variations occurring in artificial or real leather and fabrics
3. Damage caused by a carrier or transportation of the product, alterations made by owner, or customer’s own material.

If there is a defect within the warranty period, Mercado Medic UK or the authorised partner that the product was supplied through should be notified of the defect. A decision will then be made whether the defect is to be repaired or replaced by a new product and further actions will be advised.

Mercado Medic has been environmentally active since 2001 and is certified according to the ISO 14001 since 2003. All environmental influence, starting from the incoming materials and finishing with the scrapping down of worn-out products, is included in the company’s environmental activity. This also includes all transportation over which our company has influence. The main goal of our environmental policy is to identify the impact Mercado Medic has on the surrounding environment and to continuously work to minimise that impact.